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Over my 12 or so years working in market research I have come across the odd brief that aims to understand key drivers of customer loyalty, or conversely how to halt customer churn. Create a culture that is about helping them with their issues, not make them worse.
Thursday, June 9, 2016. I say all of this to give perspective. Life was very difficult for a while.
Friday, July 13, 2012. We have Moved to Number 2. Sunday, May 27, 2012. Off to 10000 Buddhas, not much to say about that other than that is a lot of Buddhas of all sizes and shapes. Tuesday, November 22, 2011. Chelsey, Kalyn and Alissa Out and About in Hong Kong.